Administrator (Education and Learning)

The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide.

Position: Education and Learning Administrator
Location: Westminster, London
Salary: £18,800 per annum
Hours: 36.25 hours per week
Benefits: 25 days annual leave (pro rata), Up to eight per cent of salary contributed to a personal pension scheme, 24 hour employee support line, Death in service benefit equivalent to one year's salary, Childcare vouchers, interest free season ticket loan, cycle to work scheme, Big Gym membership savings with the Gymflex scheme.

Closing Date: 05/09/2013 at 9 am

ROLE:
The Education and Learning Administrator ensures that activities concerning membership and the educational base for membership and student /graduate membership are managed effectively to support the work of the Education and Learning Team and contribute to forecasting membership trends.

RESPONSIBILITIES:
a) Deals promptly with all queries relating to membership, the educational base for membership and student/graduate membership.
b) Communication and provision of advice on routes to membership to students, graduates and prospective members.
c) Reports on and analyses student membership trends.
d) Consults and reports on student to graduate transfer issues in order to make suggestions for further action as appropriate.
e) Liaises with and supports Regional Support Teams on all matters pertaining to student and graduate membership.
f) Process Graduate Membership applications.
g) Data entry, maintaining accurate member records, updating membership and accreditation databases and advising on eligibility of qualifications.
h) All administration and activities in support of graduate membership and decisions regarding extension of student membership or transfer to graduate status and related academic assessment issues.

ESSENTIAL SKILLS / EXPERIENCE:
a) Qualified to degree level or equivalent.
b) Ability to use MSWord and a willingness to undertake training to use database applications and other relevant internal and external data sources.
d) Efficiently prioritises own work and seeks guidance when priorities conflict.
e) Carefully checks information for accuracy and consistency and highlights any anomalies for action.
f) Listens carefully to enquiries and asks questions to clarify the main points and the urgency of the enquiry.
g) Records telephone messages accurately and deals with, or passes on, messages promptly.
h) Some experience of working in an office environment as part of a team.

DESIRABLE SKILLS / EXPERIENCE:
a) Ability to use MS Excel and Outlook, or willingness to undertake training, is desirable.
b) Experience with databases and customer services desirable.
c) Knowledge of the FE and HE Sectors desirable but not essential.

You may have experience of the following: Education and Learning Administrator, Skills Adviser,
Receptionist, Secretary, Learning and Development Coordinator, Learning & Development Administration, Training & Development Co-ordinator, Administration, Office Admin, Membership Advisor, etc

This vacancy is being advertised by Easy Web Recruitment, the UK's leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.